Privacy Policy

PRIVACY NOTICE

Principles:

  When The Wine Hall Ltd uses your data we promise:

• We will take proper care of your data.
• We will only use your data to deliver and improve The Wine Hall ltd website experience.
• We will not send you spam. Only you decide what and how you hear from us.
• We won't keep your data longer than we need it.

We are committed to protecting your privacy and security. 

Legal basis for processing your data

Where we process your data, The Wine Hall Ltd is the Data Controller while you are the Data Subject. As the Data Controller we rely on the following legal bases to process your data:

Performance of a contract

• The use of your data is necessary to perform the agreement you have with us. For example to accept an order, collect a payment, ship your wine and deal with after-sales services such as returns, refunds and exchanges.

Legitimate Interests

• We may use your data for our legitimate interests. For example, to improve the products and services we offer, update and adapt our website, and use your data for fraud protection or legal purposes.

How we use your data

We use your data to deliver our service to you in different ways. You don't have to share any of this data with us but if you don't, you may not be able to use our website or buy wine from us and you may not receive our best possible service.

Your Name and Contact Details, we use this data to:

• Deliver your order. We need to use this data to perform our contract with you.
• Send you messages, by email about your order. We need to use this data to perform our contract with you.
• Send you information by email or post about our products, offers, services and promotions. We do this to keep you informed so you get the best possible experience. We only do this with your permission. You can withdraw or amend permission by visiting the website or by email.
• Prevent and detect fraud.

Your Date of Birth, we use this data to:

• Verify you are over 18. We cannot sell you alcohol if you are under 18.

Your Payment Information, we use this data to:

• Take payments and give refunds. We need to use this data to perform our contract with you.
• Prevent and detect fraud.
• Bank Account Details, we use this data to:
• Ensure your Bank account is up to date and accurate, to add payments you have made and process refunds.

Address Details, we use this data to:

• Deliver your wine. We need to use this data to perform our contract with you.

Details of conversations we have had with you, we use this data to:

• Provide great customer service.

How and when you use our website, the pages you visit and interactions you make, your IP address and device type, we use this data to:

• Analyse and optimise the way our website works. We do this to offer you the best possible experience.
• Detect, prevent and investigate any attempt to hack our website or systems.

 e-mail delivered to you, we use this data to:

• Analyse, optimise and improve our email campaigns. We do this to provide you with relevant products, services and promotions.

Keeping your data

We will not keep your data for longer than we need it. We do need to keep your data in the following circumstances:

• While your account with us remains open
• As long as it is needed to provide services to you such as returns or refunds
• Where it may be required to meet legal obligations, resolve disputes and detect and prevent fraud.

Sharing your data

We will not sell any of your data to any other party.

We may share your data with other organisations or companies. 

The types of organisations or companies we share your data with are:

• Companies that package and deliver your wine to you.
• Companies that enable us to complete your order such as credit card companies, banks and payment providers.
• Partner companies.
• Fraud prevention companies.
• Where the law requires, the police or other law enforcement agencies.
• Specialist companies that host our website and systems or help us with our marketing.

We also share data that we anonymise, to make sure it does not identify you, with third parties to undertake analysis and research to help us improve the products and services we offer.

Using your data for marketing

We will only send you marketing messages by email, SMS or post if you have agreed to receive them. 

You can stop receiving marketing messages from us at any time.

Cookies

We use cookies on our website to enhance your experience when using our website. No personal information is stored in the cookies we use, but they can be connected to you in our systems. 

Your Rights

You have the right to:

• Know what personal data we hold and how we process that data. 
• Request that incorrect data we hold about you be updated.
• Ask us to share with you the personal data that we hold about you.
• Request that we stop processing your data or delete your data in some circumstances.
• Stop us sending you marketing messages.
• To request that we transfer some or all of your data to another service provider.
• To complain to the ICO.

Changes to our Privacy Notice

We may change our privacy notice from time to time. When we do change this notice we will update this page to reflect the changes.

When we make significant changes to the notice we will inform you via email.